Help with buying

• Most customers can purchase subscriptions with Autodesk in a new way.
• In this new buying process you can purchase digitally direct from Autodesk.com or Autodesk sales.
• Most customers will need to set up Autodesk as a vendor to take advantage of this new way to buy. Please verify with your procurement department.

Please ask the Autodesk Assistant about purchasing.

Customers in some regions can now purchase or renew directly with Autodesk through a quote by creating your own self-service quote on Autodesk.com or from your Autodesk account.

Self-service on Autodesk.com or from Autodesk account

1. Add subscriptions or Flex tokens to your cart, select Check out and then select Send as Quote from the link in cart.
2. Adjust seat count and term as needed. You can also choose to co-term by aligning billing to an existing subscription.
3. Edit any customer details that should be reflected on the quote.
4. Add up to four additional email addresses to receive the quote.
5. Complete the CAPTCHA to continue.
6. Select Send quote

Watch Video

If renewing, follow the steps in "How to renew through a quote".

Self-service quote eligibility

The following conditions are required to create a self-service quote:

• Must be a new subscription, co-term, or renewal
• Renewals can't be combined with new or co-term quotes
• Customer CSN and currency must be the same for all subscriptions

The following conditions are not eligible:

• Currency changes
• Adding seats in your Autodesk account
• Success plans or value-based purchase options
• Opening a new line of credit
• Future start dates
• Updating the address after the quote is sent (create a new quote if an address change is required)
• Quote cancellation

Promotions are automatically applied to the cart at checkout and appear in the quote.

You will receive an email notification containing the quote. It contains the quote number, expiration date, including applicable discounts. Accept the quote and select Check out in the email to purchase. You can also view and purchase active quotes in the Billings and Orders> Quotes section of your Autodesk account.

• Ensure that the quote has the correct contact information to avoid invoice issues. If you need to change any of the details on the quote, create a new self-service quote.

Most customers will need to set up Autodesk as a vendor to take advantage of this new way to buy. Verify with your procurement department

An Autodesk account is required to complete an order. If you have an existing Autodesk account, we recommend that you use the email address and password for that account. All correspondence about your order, subscription benefits, and future product releases are sent to the email address associated with your Autodesk account.

Purchasers can correct company name, address, and other account information during check out. Select Edit in the customer details section and enter the new information. Confirm there has not been a transfer of ownership to another entity and Save. All purchasers on the account will receive an email confirmation of the change.

You can also edit company name and details from your customer details or subscription details page in your account.

• To sign in to an existing account: Enter your Autodesk account email address and password. Select Forgot to reset your password
• To create an account: Enter an email address and password during ordering. The billing information you enter is used for your profile. Visit accounts.autodesk.com to edit your profile after placing an order.
• To create a password: Enter a password with a minimum of eight characters that contains at least one letter and one number. The password must also contain at least three unique characters.

Roles and role assignment

The Autodesk account you are signed into during purchase or renewal becomes both the purchaser and primary administrator (admin) account for the subscription. The purchaser role has historically been called the contract manager.

Purchasers are considered the primary account contact and manage billing, renewals, and other self-serve functions in account like switching terms and adding seats.

Purchasers can re-assign the primary admin role to another person in the organization but will retain their purchaser responsibilities

Admins assign and manage products, users, teams, and groups. They oversee user access to downloads, training, and usage. There are both primary and secondary admins. Primary admins can assign secondary admins.

To assign admin roles, navigate to User Management/By User in Autodesk account. To change the purchaser role, please ask the Autodesk Assistant.

See User management admin roles for more information.

Communications

Purchasers receive information by email about their subscriptions. They receive order confirmations, renewals, expirations, and other transactional notifications such as co-terming additional seats and invoices due.

The order confirmation email contains your order number. Save this message as a record of your purchase.

Admins receive emails about user management, product access, download, activation, and training.

Admins do not receive emails related to billing and renewals unless they are also the purchaser.

Permissions

Purchasers have full visibility and access to manage subscription billing and renewal in Autodesk account. They receive transactional alerts in the Billing & Orders section of Autodesk account. Purchasers who reassign their primary admin role become secondary admins but retain their purchaser visibility and responsibilities for managing billing and renewals.

Admins (who are not also purchasers) have access to product download, user, team and group assignment, management, and reporting in Autodesk account. They have limited visibility into billing or renewal information and cannot act on any billing or renewal.

Follow these instructions to convert your trial to a paid subscription without the need to download or install additional software.

1. Start your trial software and select Buy on the trial screen or purchase online from the products page.
2. Enter the same Autodesk ID/email address and password combination you used to sign in to your trial and follow the instructions to complete your order.
3. Restart your software.
4. Use your Autodesk account credentials (email and password) to sign in. For more information, refer to Run and authenticate your software.

Refer to the final pricing at checkout with the most up-to-date pricing based on your time zone.

The following troubleshooting tips help eliminate errors you may encounter during checkout:

• Place separate orders: You might get an error if you combine different product license types or terms in the same order. Place separate orders for each product type or subscription term.
• Restart your browser: Closing and restarting your web browser could solve issues with web-based applications.
• Clear cache and browsing data: Data from previous visits can cause problems when you order.
• Try a different browser: If other troubleshooting options don't work, try using another web browser.

Order assistance

If you're having trouble placing your order online, ask the Autodesk Assistant for help with the following:

• Placing an order
• Selecting the software you need
• Understanding subscription options
• Accessing your software and services after purchase

Product Access

In most cases, products are available in your account soon after purchase. If you don't receive the confirmation message within 24 hours of placing your order, check your spam folder or ask the Autodesk Assistant.

• Once you receive the quote, ensure it has the correct contact information to avoid requoting or invoice issues.
• If you need to change any of the details on the quote, create a new self-service quote.

Capacity-based subscriptions allow you to easily add capacity to your existing product subscription as project needs shift or change. This helps you get the most out of your investment, allowing you to align your purchases with actual usage.

Visit Capacity-Based Subscriptions to learn more.

You can purchase capacity-based subscriptions through your standard purchasing processes (contact Autodesk sales, visit autodesk.com/in*).

*Info360 cannot be purchased on autodesk.com/in.

You can pay with VISA, MasterCard, Net Banking and UPI. Not all payment methods are available for all subscriptions. The Autodesk sales team can assist with purchase orders globally. Contact us.

We process charges for your order when our systems complete the order and make your software or services available online. Processing typically takes a few minutes but can take up to 24 hours. Check with your payment provider for information about when charges will be posted to your account.

You can manage your payment methods in your Autodesk account, either individually or in bulk.

For a single subscription:

1. Go Billing and orders and select the Subscriptions and contracts tab.
2. Select the individual subscription associated with the payment method you want to change.
3. Select Edit under your payment information
4. Edit the billing address and expiration date, or if the card number has changed, add a new card.

To add a new card or change to a different method select Change Payment Method.

To change the payment method for multiple subscriptions:

1. Go to Billing and orders and select the Subscriptions and contracts tab.
2. Open the Bulk actions menu and select Change payment method.
3. Select the subscriptions and follow the on-screen instructions.

To view your payment methods or to make changes, go to Billing and orders and select the Payment Methods tab.

• Sign in to your Autodesk account.
• Under Billing and Orders, select Payment Methods.
• Before you can delete a payment method: Turn off auto-renew for all subscriptions currently using it or change those subscriptions to a different payment method.
• Find the payment method you want to delete and select Delete.

Sales tax charges are calculated based on the Customer Detail address and appear on the order review screen after you enter your billing address.

• When transacting a purchase that requires proration, such as co-terming or extensions, daily proration will be used.
• Daily proration is based on the standard number of days per term, as follows:
  • 30 days for monthly
  • 365 days for annual
• We do not adjust for leap years.
• The calculation for daily proration is as follows:
  • The Subscription Rate Plan (SRP) divided by the standard number of days of the term equates to the daily rate of the subscription.
  • Once you have the daily rate, you can determine the total prorated price by multiplying the daily rate by the number of days being purchased.
• The prorated price does not include any applicable taxes. Extensions can be transacted in the 90-day renewal window.

Here are some items to check if you encounter payment errors during the checkout process:

• Card number and expiration date: For security reasons, you cannot view or edit new or existing card information after you enter it during check-out. You can try entering the card information again as a new payment method by selecting Add Card. Verify that the card number and expiration date are correct.
• Name and billing address: Verify that the name and billing address match the address on record with your payment provider. You can review and edit these items in the cart.
• Purchase limits: Some banks place a limit on how much you can spend on an individual purchase or in a single day. Even if you have funds available, your bank may not authorize the charge. Call your bank and ask them to authorize the charge or get information about their online purchase policies. Autodesk does not allow new or renewal quotes over $50,000 before tax to be paid by credit/debit or PayPal. Please find an alternative payment method.

Payment error upon renewal: If you encounter a payment error on renewal, you can edit your current payment method or add a new payment method and wait for the auto-renewal to re-try, typically within 24 hours. You will receive an email confirmation when your order has been processed. Follow the directions under Changing to a different payment method.

You can also choose to renew in check out after a payment error. Select Renew next to the subscription on Subscriptions and Contracts, edit the attached payment method and follow the on-screen instructions to complete your purchase. You will receive an email confirmation.

If you receive an error while trying to pay by invoice, please contact cfs.india.saarc@autodesk.com for assistance.

Products purchased or renewed after June 10, 2024 can be switched during the renewal window, 90 days before the renewal date. The switch will take effect on your renewal date.

To switch product, contact Autodesk sales for a quote.

Most subscriptions allow for use of the self-serve change term function in Autodesk account, or change terms through a quote. Any term changes will take effect at your next renewal date.

Same product

• Seats added to existing subscriptions will be co-termed and prorated to the existing subscription’s renewal date. Seat reductions take effect upon renewal.

Purchasers can navigate to Billings and Orders >Customer Details. Choose edit under customer details and make any needed corrections to company name or address. Confirm there has not been a transfer of ownership to another entity. If a tax-exempt certificate has already been provided, please ask the Autodesk Assistant to edit the customer details. All purchasers on the account will receive an email confirmation of the change. You can also edit company name and details from your subscription details page.

To renew your organization’s subscriptions, you must be the purchaser on the subscription. See Roles, permissions, and communications for more information.

Digital direct subscriptions purchased at Autodesk.com, with auto-renew on, will continue to renew as they do today. No action is needed.

You can renew subscriptions with Autodesk in new ways.

• Most renewed and newly purchased subscriptions will automatically renew unless you turn off auto-renew in Autodesk account.
• Early renewal may be available 90 days before your renewal date through in Autodesk account, depending on the type of subscription.
• You can create a self-service quote (up to 90 days before renewal) in your Autodesk account.
• You can renew expired or suspended subscriptions if you're still in the late renewal period.

Watch video (4:36 min.)

Depending on your type of subscription, the following paths to renewal may be available.

• Auto-renew: Subscriptions with auto-renew on will automatically renew on their renewal date. Make sure auto-renew is set to ON and that your payment method is up to date.
  You can change your subscription at any time before your renewal date in your Autodesk account, such as adding or reducing seats, changing terms or your payment method.
• Manual Renew through Check out: Annual and multi-year subscriptions may be available to renew in check out up to 90 days before their renewal date, in Autodesk account. Your renewal date does not change.
• Renew through quote You can create a self-service quote up to 90 days before your renewal date. Quotes can be purchased directly from the quote email or in your Autodesk account.

If you want to reduce seats or switch terms for a renewal, go to the subscription details in your Autodesk account to make the changes.

You can turn auto-renew on or off for up to 100 subscriptions at a time. To update more subscriptions, repeat these steps.

1. Sign in to your Autodesk account and go to Billings and Orders.
2. Select Subscriptions and Contracts.
3. Select the Actions menu, and then select Manage auto-renew.
4. Select the auto-renew settings to change and follow the on-screen instructions.

You can renew early in cart (up to 90 days before your renewal date) for up to 100 subscriptions at a time.

1. Sign in to your Autodesk account and go to Billings and Orders > Subscriptions and Contracts.
2. Select the Bulk Actions menu, and then select Renew.
3. Subscriptions eligible for renewal together will be grouped by their CSN, currency, and purchase method.
4. Select the subscriptions to renew and complete the transaction.
5. Your renewal date remains the same.

From Autodesk account

Customers can now create renewal quotes from their Autodesk account.

1. Navigate to Billings and Orders> Subscriptions and Contracts.
2. Select the Bulk Actions menu, and then select Renew.
3. Subscriptions eligible for a renewal quote together will be grouped by their CSN, currency, and purchase method.
4. Choose the group and uncheck any subscriptions that you do not want on the quote.
5. Select Create a quote as both the radio button and the black button below the other renewal options.
6. Review the term and quantities and add up to four quote recipients.
7. Select Send quote

Purchasers can also create a self-service renewal quote for a single renewal by clicking on a subscription from their Subscriptions and Contracts page

The following conditions are required to request a self-service quote:

• Must be a new subscription, co-term, or renewal
• Renewals can't be combined with new or co-term quotes
• Customer CSN and currency must be the same for all subscriptions

The following conditions are not eligible:

• Currency changes
• Adding seats in your Autodesk account
• Success plans or value-based purchase options
• Opening a new line of credit
• Future start dates
• Updating the address after the quote is sent (create a new quote if an address change is required)
• Quote cancellation

Promotions are automatically applied to the cart at checkout and appear in the quote.

You will receive an email notification containing the quote. It contains the quote number, expiration date, including applicable discounts. Accept the quote and select Check out in the email to purchase. You can also view and purchase active renewal quotes in the Billings and Orders> Quotes section of your Autodesk account.

• Ensure that the quote has the correct contact information to avoid invoice issues. If you need to change any of the details on the quote or create a new quote, ask your Autodesk sales rep to make the changes or create a new quote.

You can find your renewal or expiration date in your order confirmation and in your Autodesk account.

If auto-renew is off, the expiration date is based on the time zone where the subscription was purchased. If auto-renew is on, the renewal date is the day after the expiration date.

Example: You purchase an annual subscription June 10, 2024. If auto-renew is turned off, your expiration date and time is June 9, 2025 at 23:59:59 PST. If auto-renew is turned on, your renewal date is June 10, 2025 at 00:00:00 PST.

To cancel your subscription, turn off auto-renew so you will not be charged at your renewal date, now your expiration date. You can continue to use your software until its expiration date.

If you change your mind, you may still be able to renew up to 45 days past your renewal date by either turning on auto-renewal, or renewing in cart.

This process applies to subscriptions, Flex tokens, and paid access to Autodesk APIs (each, for purposes of the process describe here, an "Offering"). If your payment has not been received and processed by Autodesk by the payment due date, the Offering goes through the following stages: Expired > Suspended > Cancelled. This process starts on the Offering date.

Stage: Expired

If your Offering moves from Active to Expired for non-payment, payment is required to prevent the Offering from being suspended. The expired stage lasts 15 days.

Stage: Suspended

If you do not make a payment in the Expired stage, your Offering will move to Suspended, which lasts for a subsequent 30 days for annual and multi-year subscriptions and Flex tokens, or 15 days for monthly subscriptions and access to APIs via Pay as You Go. Access to your Offering (including product and/or API access) will be suspended. You can still renew or make payment to reactivate your Offering in the Suspended stage and regain access to the product(s) and or API(s).

Stage: Cancelled

If you do not act in either the Expired or Suspended stages, your Offering will move to Cancelled, and the Offering can no longer be reactivated or renewed. You will have to purchase a new Offering for access to the product(s) and/or API(s).

Functionality in each stage:

To receive a full refund for a monthly subscription, you must return it within 15 days of the initial purchase or renewal date.

For a refund on annual subscription, you must initiate the return within 30 days of the purchase or renewal date.

This policy applies only to purchases and renewals of subscriptions purchased directly from Autodesk. This policy doesn’t apply to any other products, services, or offerings. Examples of offerings to which the policy doesn’t apply include, but aren’t limited to, the following: consulting services, platform subscriptions, extra territory rights, cloud credits, and membership or similar fees.

Ask the Autodesk Assistant to request a refund.

For a refund on Flex token orders, you must initiate the return within 30 days of the purchase date.

Return policies for subscription and subscription renewal charges from third-party retailers or authorized Autodesk resellers vary. Contact your seller directly for information about return policies. You can find this information in Autodesk account.